Real feedback from Tri-Cities drivers at Graff Chevrolet Bay City

We are honored every time a customer takes a moment to share their experience. At Graff Chevrolet Bay City, we measure success by the trust we earn from neighbors in Bay City, Saginaw, Midland, Essexville, Auburn, and across the Thumb region.

Drivers frequently praise the no-pressure environment and how our team takes time to understand real needs, whether it’s finding the right Silverado for work and towing, an Equinox for daily family commutes, or a certified pre-owned Tahoe for winter road trips. Many highlight clear financing explanations, quick approvals, and the confidence that comes from seeing a detailed vehicle history and multi-point inspection report.

These real stories cover the full journey: from browsing inventory online to driving home happy, arranging financing that fits, and returning for routine maintenance or major service. Your feedback helps future buyers feel secure and guides how we continue to serve the community better.

Testimonials from our drivers

Review from Adam Teneyck
Adam Teneyck
4/17/2026
Our Sales person Lizzie was fantastic, very attentive throughout the process, communication was immaculate, and she got us the deal we couldn't find anywhere else. Very Happy and will definitely be back for the next one! If you're looking for a solid dealership with great people Graff is where its at!!
Review from Morgan M
Morgan M
4/16/2026
Worked with Emily & Kevin and had the best experience! Very friendly and informative, truly the best experience from someone who was nervous about the “salesman” aspect of car shopping, they truly made me feel at ease!
Review from Cindy Kolhagen
Cindy Kolhagen
4/13/2026
Lizzie helped us purchase a 2018 Silverado. Was very knowledgeable, helpful and kind. I would recommend anyone to visit her that is looking for a vehicle. She explains things very thoroughly and had a great smile.
Review from Mr. Purple
Mr. Purple
4/13/2026
Javon is a wonderful salesman very helpful and knowledgeable
Review from Anne Ballard
Anne Ballard
4/10/2026
Absolutely the best experience, Emily is awesome
Review from Luke Holley
Luke Holley
4/9/2026
All of the staff were very pleasant people to work with. Thank you, Mady, Adam, and Cordel
Review from Roc Agrwal
Roc Agrwal
4/8/2026
I asked Graff to program a keyfob for a 2023 Silverado. I bought it online. They could have forced me to buy one from them but they programmed it for far less than other dealers were charging. They were honest and reasonable.
Review from Karen Mahn
Karen Mahn
4/7/2026
Graff Chevy BayCity had done a fantastic repairs on my vechicle.They care about customers and explain everything.All are so friendly kind and very honest .I recommend them for your vechicle needs.Thank you to all who took care of my vechicle needs.🩷
Review from adrianna letts
adrianna letts
4/7/2026
lizzie risch is the best! very helpful with buying my first car! i highly recommend her!
Review from Alisha Proulx
Alisha Proulx
4/6/2026
Lizzie assisted us in my purchase of a van and was a treat to work with! She was very kind & patient and was well prepared for my three year old we brought with us. I'll definitely be recommending all my peers her way!
Review from Erik Emery (Bay City)
Erik Emery (Bay City)
4/4/2026
These guys did my auto body work after an accident and I couldn't be happier. Excellent communication, service, and very efficient. Shannon was my rep and she was absolutely superb!
Review from Marc Hill
Marc Hill
4/4/2026
GRAFF has been great! From my salesman to the service department. I love how they have been attentive to my vehicle issues. They have been great to work with.

Share your experience

Had a great purchase, smooth financing, or standout service visit with us? We would love to hear about it. Click the button below to leave your review and help other drivers in Bay City, Saginaw, Midland, and the Tri-Cities make confident decisions.