Our Reviews

everyone was polite and pleasant.

Service people were courteous and professional

In for oil change got in and out great service

The staff was courteous and knowledgeable. My issue was taken care of completely and in a timely fashion.

Great service, very quick and professional.

Fast oil change.

Erich was very friendly and explained any issues!

Great service

Nothing has been resolved. My Traverse sways on freeway roads made of cement. It appears to be known issue. No resolution has been presented except rotate tires hope for the best. Sound systems in vehicle is the poorest I have experienced. I believe computer system this vehicle has is faulty have been bringing it in because little things have not worked. Mph indicator does not work 3/4 of the time. Green indicator for front passenger no longer turns green, now just this week. My cruise control, collision system and lane assist stop working for a day. I travel highway no way not to have reliable transportation. I have contacted gm and they say get second opinion elsewhere. Very disappointing.

The service technician was good at telling me about what was wrong with my vehicle.

Great customer service.

Oil change and tire rotation done in a timely manner!

Best experience ever!

Great job

They did a great job of fixing my oil change!!

Marilyn is awesome!

Did what I expected

Very good service and friendly. Wait was short.

Straight forward service, no issues.

No wait, friendly employees, job done quickly. The only bad part was paying almost $90.00 for a oil change that took about 15 minutes.

great job very quick

Fast, friendly and professiomal service. Thank You

No

Service was very good and employees were very friendly.

The service is always excellent. Truck was completed on schedule

Everyone at Graff is always so exceptional and helpful. Marilyn sold me my car and she is very pleasant and friendly!

Friendly and helpful

Good

Came prepared and everything moved along quickly

Good morning i came in there on Thursday to get the oil changed on my wife blazer and I have had it in there several times pertaining to it stating low oil add engine oil and yall have yet to find the issue the issue this time was when i brought in this time it was a qt low i know for a fact and i asked the tech in the quick lube area and he stated NO IT WAS NOT LOW ON OIL he even asked the tech in the pit was it low and he said NO like i said i know for a fact it was and to tell me it was full put in fact the trust i have or had in yall is in question because of this i have bought several vehicles from yall and i have even had my kids come there to buy his and he alone has bought 2 from yall within a year so i would like someone to call me back and there is no way they did the full inspection that yall do

Great professional, quality, and efficient service.

it was great and sales person Emily was fantastic to work with.

Staff and service were excellent!

I just got my first oil change and tire rotation on my Chevy Trax that I bought from you in February 2025. I was able to get an appointment the day I called and only had to wait about 45 minutes. The staff was polite and answered my questions.

See my review on Google for more information.

Great!

My service advisor was Eric and he was very thorough with details regarding the service on my Equinox. They performed the service within a timely matter and were very professional

great service team

Very good service, in and out in 40 minutes.

Everyone worked hard to make this happen. Thank you Ella

Sales rep was very professional, curious and knowledgeable for the product and and procedures to sell the product.

Steve, are salesman was very friendly and informative on our purchase of a new Traverse. I received a great price on my trade in and the whole transaction went smoothly.

Everyone was very professional and pleasant to work with.

I was so happy to work with Nick DeWyse at Graff Chevrolet Bay City. Nick listened to what I was looking for and offered valuable information throughout the entire process. Nick was very pleasant and had a no-pressure approach to his work. I have only had the 2025 Trax a few days and I truly enjoy driving a safe and sleek looking vehicle. Nick made sure that I felt comfortable with the operation settings inside the vehicle before I drove off. I feel confident that I made a great purchase! Thank you.

Tire air pressures not checked/def not topped off/1 quart low on oil

Sales person was very help

Brad was great to work with. The team working on Saturday made the process simple and all involved were very professional.

Clean, professional.

No better place to purchase a new or used car or have it serviced! Great job again!

Always friendly and can get in for service pretty quick

Good

Every was friendly and the service was quick

I tried to buy the vehicle on August 11. It is the thirteenth and still no vehicle! The bank you use for $500 off your down payment is not working. They put all the information in and called and no help. They are good at transferring to another person. I was approved but never sent an account number. Now they want my SS#, utility bill, and my drivers license to prove who I am. Longest car deal ever. I felt sorry for the salesman. I hope you review the bank. I would like to cancel sale. Very annoying!! Susa Paquette 989-778-2114

Customer service is nonexistent! We have bought 4 car in the past 6 years and have all our maintenance done by Graff. Our customer experience has hit an all time low. We went to Richardson's in Standish and purchased a 2025 -2500 Silverado LTZ and we were amazed at the service we received and still receive. We will never buy or have maintenance done on another vehicle from/at Graff.

Friendly and well informed people

Friendly service

Very hassle free and simple

Everything went well and as expected. Brad did a good job with getting the vehicle that we wanted

great

Excellent experience. Sales rep explained all the details on my new Equinox. Financial went through the paper work in detail and answered all my questions.

Was able to use my GM Rewards to pay for my oil change with no problem. I like that.

Great service experience !

The experience was really good

Pretty good. Very polite and (hopefully) fixed the problem!

Great quick oil change.

Nick was fantastic!!

I needed to have my driver's side rear window repaired, but the part needed wasn't in, so I haven't had the work completed yet. I was, however, having trouble with my keyless remotes, and that was taken care of for me. I'm looking forward to having the rest of repair work done soon.

Appt. for 2:30, took me right in and was out in 40 minutes. Oil change, cabin air filter and windshield coating. Good and quick service.

Steve was extremely professional and helped me with all of my needs

This is third vehicle I’ve purchased from Graff . Great staff, friendly atmosphere, all questions were answered. Adam did a great job explaining car features and is very personable!

Had a minor repair which Graff fixed readily.

It was a excellent experience everybody was helpful

Tim did a great job. Very professional. Thank you

Quick and respectful.

Fast service and friendly

Everyone was very friendly and helpful. We worked with Brad and he was very good with going over everything on the car. Davis also was very helpful.

Tim Diehl was very easy to work with to meet my needs. Ben was also very helpful with some of the details of my purchase.

Knowledgeable staff ,found exactly what I was looking for.

Good

The staff at Graff in Bay City were great. They answered all of my Questions and concerns.I would definitely give Tiffany an A+ for all the hard work she did.She went above and beyond for me.

Todd W. Was Great ! So was Davis... I sent my daughter there the next day to purchase an EV as well

Very fast & efficient service.

Love working with Graff always excellent service and they take care of everything

My whole experience was great. Everything went smoothly and I was in my car the next day. Todd was very pleasant to work with and very efficient.

Work was done on time it was done right and the service was great.

Ella Rechsteiner is the Vernon family's go to person when one of the family members are in need of a new vehicle. Ella is trustworthy, has excellent product knowledge and her service and follow-up service is excellent. I strongly recommend to others in the market for a new vehicle to contact Ella Rechsteiner at Graff Chevrolet, Bay City MI.

Great experience

Smooth process, short wait, professional treatment,

Fast and efficient.

I had an appt, so I was able to get right in. Wait time for the service was short. Everyone was friendly. I love the coffee.

I had service done on my brakes because they were squeaking real bad when backing up only. They did work on the parking brake, but that doesn't seem to be the problem because a couple hours after getting home I started backing up to leave and the same loud squeking was still there.

Was first person in line for an oil change. Staff was polite, quick, and thorough.

It started by making the appointment for our leased car maintenance with Ken at Graff Chevrolet/Bay City, Michigan. He was very pleasant and accommodating. On the day of the appointment we were greeted by Sherry who,by the way, is a ray of sunshine! Anyway, everything from start to finish was a good experience and done quickly and seemingly efficient.

Todd W. was amazing! He truly listened and got me into exactly what I wanted—without the usual headache of car shopping. From start to finish, the entire experience was smooth and stress-free. A big shoutout as well to Davis in the financing department for helping me get a great deal. I absolutely love my new 2026 Blazer EV SS 😍

Just a regular oil change and tire rotation smoother as silk.

Was only there about 1/2 hour for needed repair.

Fast, friendly service

It was picked up on time and back in plenty of time and the wash and Vac were beautiful

I enjoyed working with the salesman Brad. He made the transaction easy, provided me with answers to all my questions and help negotiate a fair trade in value for my trade in.

Kind and respectful

The staff was very professional and polite

Graft in Bay City is always pleasant and easy to deal with. My last appointment I thought was at one and it was at 11 and they still rotated my tires for me. The service area and the show room is always great.

Completed in a very timely manner

Nice people, clean shop , decent time.

while being new the salesperson was very personable

It was a positive experience.

I had so much fun driving the different vehicles decide which to purchase. Lisa and Cordal knew so much about all the vehicles it made it easy for me to compare and make my decision.

Tim worked with me and got me the car I wanted and payment I could afford. He stayed with me through the entire process. Yvonne explained all the paperwork and gave me some good advice. I love Graff! Thank you all!!

Very pleased with our service from your team! Everyone was very helpful and friendly.

Brian Murphy was outstanding; he was efficient, knowledgeable, and kind. He made me definitely want to come back to your dealership again.

Graff seems to run smoothly; and the service advisor was very accommodating.

I have had the pleasure of working with the nicest, caring salesman, Todd Wendt. I am going through a lot in my personal life, and totaling my car didn't help matters. He went out of his way to make sure I got the vehicle I wanted. He took the time to check things out, he would call me to see if what he found was what I wanted.He was so thoughtful and tried to do whatever he could help to make everything easier for me. Todd is a true asset to the company. By the way, I love my Trax!

I went in just looking to get a newer model then I had which was an '09 Chevy Malibu. The person I talked to (Nick DeWyse) suggested I look at a Trax. I needed a vehicle that was easy for my mother (who I take care of) to get into & the Trax was perfect. I can't say thank you enough to Nick. I bought it after we found out it was easy for her. Nick made the whole experience extremely pleasant.

Body shop did a good job

I have bought numerous vehicles at Graff Chevrolet in Bay City Michigan They are definitely the best. From start to finish

Starting with emailing Christa who was amazing to deal with and extremely helpful to emailing Todd Wendt was a great experience Todd was more then helpful not pushy in any way made me feel completely comfortable in my purchase. Was very thorough with everything my car came with and if he did not know something he made sure to go find out for me. Then when going over finances Davis was more then pleasant to deal with very well spoken and easy to get along with made going over finance a breeze. Would recommend graff to anyone anytime.

Good job

Todd Wendt did a great job and got me exactly what I wanted. It was a great experience and done in a timely manner. Thank you to Graff Bay City.

Went the extra mile to help me and put me in the vehicle I wanted

Tiffany is a great salesperson and the body shop did a very good job.

easy check in scheduling, quick attention to vehicle problem, fixed in two hours.

Excellent service! My vehicle purchase was fantastic!

Everyone was nice and explained everything well

The employees that I encountered were very polite and accommodating. The service was quick and easy. Thanks for a job well done!

Very good service from the Graff dealership.

Everything was exceptional

I was given a fair amount on my trade in and everyone in the dealership was very helpful and nice and answered all my questions.

Easy to deal with.

The young man changing my oil filter was polite, assisted with my questions, assisted with resetting my indicator, and told me about my air filter.

Given very wrong Quote, need to give all the right amount you will need for service given.

Fast efficient service had oil change and tire rotation done had scheduled appt and was in and out in 30 minutes

Very pleased. Friendly people, finished in less than 15 Minutes

We had a great experience with Emily.

Efficient, professional, and quality service.

Always top notch ! Great people and service.

Brad and maryelle were great to work with. Professional and caring. Great customer service.

We were treated with much respect by both technicians who helped us. Service was fast and we were in and out quickly.

Friendly

Steve Haremski made my whole experience absolutely painless. When the time comes to get a new vehicle, I will definitely be coming back to Graff Bay City!

AAAAAAA++++++++++++++

Quick and easy lease process. Knowledgeable staff. Great communication

Great staff!!!

Everyone at Graff is very nice and helpful

Todd Wendt my salesman was exceptional. He listened to what I wanted in my vehicle went and searched for it within 2 days I was walking out with the vehicle I wanted a 2026 Chevy Trailblazer. I have leased my vehicles for the last 15 years with this dealership and they will go above and beyond to take care of you.

Professional and courtesy interactions

Very kind communicated well

Fast transaction. Todd was amazing. The whole team was very helpful!

Friendly staff.. Easy to work with

Timely body work and great service people

Always love the friendly atmosphere and how you are treated like family. You just don't get service like that anywhere else in todays world. The waiting room is always clean and stocked with drinks and snacks. It's like walking back in time, to when you the consumer are treated like gold.

I pulled into the dealership, they got me right in, even knew who I was before I can even open my mouth. They told me what they were going to do to my vehicle how long it was going to take, they did such a great job of taking care of my Colorado. I'm looking forward to the next time my vehicle needs service.

Went to pick up my vehicle at the body shop. Had to wait a long time. Then it had a big crack in the hood still and had to go back for more work. Still was not offered a loaner vehicle

It was fine

Great customer care!

Very kind and patient. They were very busy, but still pleasant and friendly.

My experience with Graff in Bay City was wonderful. Tim was a great salesman.

I just want to say thanks for the man who cleaned up my air filter & put the new one in for my 2020 Spark!! Glad I was there at 5:10 Monday afternoon!! Matt Sanford, MI

Very helpful,and polite

Great staff, and the service on my vehicle is always great

It was a nice experience.

Great customer service. Enjoyed working with everyone

Really enjoyed working with Tim Diehl. I was able to get the vehicle I wanted at a good price.

It means so much to me that they came here and pick up my car for servicing. Everyone is very kind and polite.

I had a good experience with the friendly staff and my salesman. Nick was very knowledgeable and thorough thru out the process. I am very satisfied so far with this truck.

Everyone was very courteous and polite.👍

Everything was completely satisfied and perfect

Very professional great communication

Over several days, Sherry in Service, did all she could to make sure I was informed and advised of what was happening with the repair work on my truck. Parts were replaced/repaired quickly. Several attempts were made to complete a regen to reset the DEF system. The tech working on my truck was able to complete the work and my vehicle was returned to me. I am grateful for the professional assistance I received and the repair. We left shortly afterwards hauling a travel trailer to Florida. We had no problems on the trip and are appreciative for the wonderful service provided by your team!

went flawlessly

Fantastic, experience beyond my expectations, ALL STAFF ARE AWESOME , BIG 😁 shout out to LISA, ELLA ,NICK and SHANNON -making a accident that totaled a truck into a WONDERFUL OUTCOME of buying a NEW TRUCK 😊😁👍❤️❤️❤️

I was in and out within an hour. Staff was friendly and very upbeat especially at 8am. My only complaint is I have a Buick Envista, but it's listed as Buick Envision on the invoice.

Todd was great, helped us find exactly what we needed

Partway home a got a service alert on my my dash. I immediately called and the techs hadn't reset the tire sensors after rotating the tires, so I drove back so they could do so. Then I drove home (70+ miles). The next morning there was a puddle of oil under my vehicle, so I called again and never heard back. I opened the hood and there was obvious oil spray on the air intake as if someone spilled oil. After checking the oil (which was fine) I noticed the undercarriage also had spray. I took some pictures, replied to an email reminder & 7 days later...no reply or callback. The only reason for a second star is that the team was courteous.

I got there toward the end of their lunch break. They reopened at 12:30 just the sign setting and got me right through.. very professional and very polite.

I made an appointment for 1:00. They didn't start my service until 1:40 and i was there until 2:45. I was also lied to about why it was running late. Told me there was only one lift that my rotation could be done on and pointed out a different lift than the one they used last time I was there. I dont mind if things are running late but being lied to doesn't make you look good.

I went in thinking I was going to buy out the lease on my car. I ended up leaving with anew car.

To whom it may concern, I work in retail, and I usually hate to be “that” customer — but this experience has left me no choice. This was one of the worst vehicle‑leasing experiences I have ever had. I have been leasing vehicles for years, and Marilyn had always taken great care of me. After receiving text messages about my lease ending, I scheduled an appointment and was told I would be working with Evan. When I met with him, I explained that I wanted to stay in the same vehicle model (Trailblazer) because I love my 2023. He found one online — Apex Red with black interior — and when I asked if the seats were leather, he told me he was “pretty sure those are leather.” He then showed me a comparable model on the lot, pointing out features like leather seats and an electric trunk etc.. Based on that, I agreed to move forward. He said he located the vehicle in Mt. Pleasant, would have it shipped, and we agreed on the payment. He texted me on Monday, 1/12, to say the vehicle had arrived, and we scheduled my appointment for Tuesday. When I arrived a little after 3 p.m., the experience quickly went downhill. After completing initial paperwork, I waited for over an hour with no updates. Only after overhearing staff mention DMV issues did I have any idea why things were delayed. He contacted my insurance company to switch coverage, and I continued waiting — ultimately over two hours — without being shown the vehicle at any point. Shame on me for not asking to look at it. When the paperwork was finally ready, I was taken into a separate room to sign everything. Only after signing was I brought outside to see the vehicle — in the dark. That is when I discovered it was not the vehicle I had been shown online or described in person. It did not have leather seats. It did not have the black interior. Instead, it had light gray cloth seats. I immediately told Evan this was not the vehicle we ordered. He appeared nervous and agreed it was not. I asked what we were supposed to do now that all the paperwork was signed. He brought over a manager, Emily. I was extremely upset and even apologized through tears. She explained that the vehicle shown online was a higher trim level and that if I wanted that one, I would need to pay an additional $100 per month — something that was never communicated to me beforehand. After more than three hours in the showroom, exhausted and frustrated, I felt pressured and defeated. I accepted the vehicle simply because I felt I had no other choice. I was offered a free oil change and a Starbucks gift card, which did little to address the situation. I left feeling misled, dismissed, and deeply disappointed. When I got home and pulled into the garage to at least get a better look at it, it looked as if they did not even clean it for me. The windows were smeared where the sticker was, there is a little black stain in the back seat (which i have pictures). I went into the house and told my husband I will not return to Graff for another vehicle again. Doesn't end here. Then the next day I received a call from my insurance company that the Vin number Evan gave them was actually the same VIN number of my old 2023 trailblazer. SO again, frustrating. Thank GOD the VIN number on the new registration was the correct one so I was able to fix that right away. Something I should not have had to fix. I am sorry this is so lengthily, I just wanted someone to hear my frustrations. Kellie Richard

job was done well, and fast.

Everything went very good.

Steve was our Sakes Associate and was awesome. He worked with us to get the best price fir the vehicle we purchased. They worked quickly too, to correct an issue that was identified, a new battery was warranted. The other people we interacted with were just as helpful. Thank you so very much.

I've never had any issues with service or sales at Graff in Bay City, now my vehicle quality is a whole other issue but that's not the dealerships fault.

Friendly people

Everyone was great that worked with me. Great experience overall.

Awsome

Wonderful people from the owner and her daughter all the way to the service area! Always treated like royalty. The service is out of this world. Reminds me of being a kid and how people used to behave all the time. Loyal customers for life!

Steve did a great job, was very straightforward to work with, and helped us move fast to find a new lease option for me despite my busy schedule.

Tim, Ben, and the rest of the staff at Graff were very easy to work with. They stayed after hours to work with me at a time that worked best for me. They worked hard to get the purchase completed same day so I could have my new car right away. Great overall experience!

My car was serviced in a timely manner. The staff was friendly and helpful.

Friendly, quick efficient and great coffee!

When I entered the dealership, I was hoping that I would not get a pushy salesperson who is just trying to get a sale as quick as possible. Thankfully I can say that did not happen, Tim there was nice and down to earth. He understood that there is a lot pressure on leasing a vehicle and he made sure I did not feel coerced or pressured during the process.

Great experience, no pressure.

Service department is always helpful, but she went above and beyond to fight on my behalf with the warranty company to get me what I needed!

First Class! Brad and Nick were great 👍

Great

Fast and friendly

Charged a ridiculous price for an air filter and then charged $20 to put it in. This place is going down hill.

Jenny P was very friendly and helpful. Our car was serviced right away and took a little less time than we expected.

It was good. Unfortunately, the quote on new pads and rotors for my car was $500.00 higher than a place I found to have it done here in Saginaw.

Mechanic was knowledgeable friendly and helpful.

My car was dirty and I felt sorry for the boy that he had to work on a dirty car especially underneath, but he was very polite and very nice about it. Also, he took the time and helped me find my $72 in rewards so I didn’t have to pay for the oil change so of course I was happy.

Sold me a lemon. I even put the vehicle to there service department hoping for certified service and bought my truck home to only have it break down 11 miles from the dealership. Horrible service

Very poor and not really reliable and good with warranty coverage

Everything went grea.t very smooth. Couldn’t ask for more. excellent.

Fast and friendly

Everyone is always polite and whenever I’m in the show room Ben is always helpful and polite

Graff Chevrolet has always been good to me always nice always helpful

Todd was amazing. I was at other dealerships looking and my wife came to Graff. I was out feeling like I was a waste of time or just a dollar sign to every salesperson I spoke with. My wife pulled in driving a family members older kinda beat up car. Todd came right out and talked to my wife like a person. No judgment on what she pulled in driving just truly wanted to help. He did not treat my wife like a number or waste of time. He made her feel comfortable with something she has never done before to the point where she called me knowing I’ve walked away from other dealerships because of the vibes that were put off by the staff. Todd treated us great answered all of our questions and Davis the finance manager treated us with the up most respect and this was before they had a clue we had already been pre approved. Great experience and Todd has earned a customer for life

Steve helped me with everything I needed he was very helpful.

I went unexpected on Wednesday and Nick took such good care of me, he got me everything I wanted on a car and I’m so happy. Everyone there was so nice and helpful so it made my entire experience comfortable, I didn’t feel pressured or stressed at all.

service was great been coming here a long time love it here

Went in for a battery inspection and replacement. I was in and out in 1 hour 15 minutes, which I was very satisfied with. I work remote and like that I can bring work with me to the dealership and work while I wait for my truck to be serviced. It turned out my battery needed to be replaced and Graff offered me a reasonable price for a new battery including installation. It was comparable to what I would have paid buying a battery from Advance Auto Parts and having somebody else install it for me.

great

Running boards installed promptly and finished before the due date on my new Silverado

Always friendly and quick service.

It’s always a good experience at Graff’s in Bay City.

From the time I entered the building and left they were very friendly, professional and quick.

They fit me in right away on very short notice

It was great working with the people at Graff.

Great prompt service. 1:00 pm appt for oil change and tire rotation. Less than 30 minutes I was on my way.

everyone one was so nice and help full

Nick explain all the new features that I was getting with my 2026 Silverado very patient and answered all my questions