Graff Chevrolet Collision Center in Bay City FAQ’s

Q: How do I get a copy of an accident report?

Insurance companies routinely request copies of Police Accident Reports as part of the insurance claim process. If you are seeking to obtain a copy of a Police Accident Report for your own use or at the request of your insurance company, please contact the offices of the responding police department. Typically a responding officer will provide this

Q: What should I do if I have an accident?

If you are involved in an auto accident you must exchange license numbers, vehicle registration and insurance information with the other driver(s) involved. You should call 911 so the proper authorities can document the accident, if medical injury has occurred call 911 first. If a parked vehicle or other property is damaged, or if a domestic animal is injured, you must locate the owner or contact the police. Never leave the scene of an accident unless you are absolutely sure you have all of the information you need to file your insurance claim. If you are not sure, call the authorities.

Q: Should I contact my insurance company or will Graff Chevrolet Collision Center do that for me?

We suggest that you contact your insurance company first. However, if you would prefer, we can contact them on your behalf or we can call the insurance company together. Our staff at Graff Chevrolet Collision Center is here to make this process as easy and helpful to you as possible.

Q: Where do I get a claim number?

Your insurance company provides claim numbers at the time when you report your accident. Bring that number with you to the Graff Chevrolet Collision Center and we take care of the rest.

Q: Will Graff Chevrolet Collision Center order the parts needed for my repair before I bring my vehicle in?

Yes, as soon as you give Graff Chevrolet Collision Center approval to repair your vehicle we will order the parts to do so. This will allow us to begin repairs on your vehicle as soon as you bring it in, getting you back on the Tri-City and Mid-Michigan roads as quickly and efficiently as possible.

Q: How long will it take to fix my vehicle?

We take every step we can to make sure your damaged vehicle is repaired promptly. However, the time it takes to make the necessary repairs depends on the availability of the parts needed and the severity of the damage.

Q: If my vehicles frame is damaged is my vehicle a total loss?

No, your vehicle is only a total loss if the damage incurred exceeds the value of the vehicle, which is determined by your insurance company. Most cars now have what is called a unibody, where the frame and body are molded into one. Our techs are equipped with state of the art equipment to help restore your vehicle back to factory specifications and if damages are too extensive and we cannot repair it, we will simply replace that part of the vehicle.

Q: Can you match my vehicles paint color?

Yes, with our extensive mixing system our paint technicians can precisely match your car’s existing paint.

Q: Should I replace my child’s car seat after an accident?

Yes, the National SAFEKIDS Network recommends that you replace any car seat that has been in a vehicle during an accident.

Q: Can I wash or wax my car when I get it home?

Yes, we suggest that if you are going to wash your car that you use a mild soap and a soft cloth or sponge. We ask that you do not take your vehicle to a commercial car wash for thirty days as the stiff brushes and super jets can scratch the finish. We also suggest that you do not wax you vehicle for thirty days as well so the paint has enough time to cure. The first 30 days are crucial for your car’s finish. The care you give it determines how the paint will look for years after it has cured.

Q: Do I have to pay a deductible when I pick up my vehicle?

Yes, if you are required to pay a deductible you will need to pay it to Graff Chevrolet Collision Center at the time when your repairs are completed and you pick up your vehicle.

Q: What types of payments do you accept?

We accept cash, check, VISA, Mastercard, AMEX, Discover, and money orders.

Q: Can I get a ride home when I drop my vehicle off?

Yes, we are more than happy to drop you off at your home or work when you bring your vehicle in. Also, if you need to we can come and pick you up when your vehicle’s repairs are completed.

Q: What areas do you service?

At Graff Chevrolet in Bay City we service auto owners from all over the Bay County, Mid-Michigan, and Tri-City, and Saginaw County areas.